This tool is designed to help customers when they are experiencing issues with their service. Please follow this guide on how to use this tool. Then click the link at bottom to proceed...

You will need to log in with the following details

Username: Array

Password: media123

Type in the search bar the channel or channels that you are having issues with and click play. Stream will begin after a few seconds.

If channel plays without any issues the problem is from something other than our service. Your ISP may be throttling your connection or internet speed.